Leadership and Continuous Quality Improvement (CQI)
W
e are all part of one big world, that’s not that big anymore. The fast paced speed things move these days, makes the skill of continually improving quality vitally important to an organization’s longevity and success. And those organization’s leaders are called to embrace and adopt the practices of CQI.
It doesn’t matter if you are in the service or production business a Continuos Quality Improvement (CQI) training program should provide the guidelines for effective and efficient CQI.
According to the Iowa state university,
CQI is an approach to quality management that builds upon traditional quality assurance methods by emphasizing the organization and systems: it focuses on “process” rather than the individual; it recognizes both internal and external “customers”; it promotes the need for objective data to analyze and improve processes.
CQI is a management philosophy which contends that most things can be improved. This philosophy does not subscribe to the theory that “if it ain’t broke, don’t fix it.” At the core of CQI is serial experimentation (the scientific method) applied to everyday work to meet the needs of those we serve and improve the services we offer.
The cornerstone of the CQI process takes into account the methodology of Total Quality Management (TQM) and incorporates it into a continuous process that is ever improving and evolving.
Key Concepts of CQI
- Quality is defined as meeting and/or exceeding the expectations of our customers.
- Most problems are found in processes, not in people.
- Unintended variation in processes can lead to unwanted variation in outcomes
- It is possible to achieve continual improvement through small, incremental changes using the scientific method.
As a leader you should strive to learn all you can about new technologies and methods that help you achieve the goals of your organization. After being trained on CQI you should have the necessary information to justify implementing a Continuous Quality Improvement (CQI) plan for your service or product based business. You should also should be able to effectively and efficiently implement a Continuous Quality Improvement (CQI) for their business.
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1 comment
The information is brief though, but well packed. Thank you for the good work you are doing. I reason so much in line with one of the concepts which emphaszed the fact that, ‘most problems are found in process not people’ this is really correct; talking from experience
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